Shipping and Returns
Production and Orders
Your Beasha piece is lovingly designed, pattern cut, sewn, packaged and sent by me and my small team from our Studio in the South West of England. Bestsellers and stock items are also made by a small team of skilled local seamstresses. Each piece can take anywhere from an hour to a full day to make. They can often be made to measure and able to be customised so you know you'll get your perfect fit and be wearing something so personal to you. It is important to me to practice slow fashion and never compromise on design or quality.
We try to source most of our fabrics from dead-stock, organic or vintage fabrics and so each of these designs can only be made in very small quantities. Certain pieces are made from brand new fabrics and with these we am very conscious of waste, making what we can with the scraps produced.
Returns
If you have purchased a standard size, we will be happy to refund, exchange or offer store credit if you are unhappy with your item within 14 days of receiving the item.
We cannot offer a refund on custom sized items, however we will do anything we can to make sure you love your new piece so if you're in anyway dissatisfied, drop me an email within a week and I can offer further alterations or discuss more options with you.
Sale items, one offs and samples are non-returnable.
All items are returned at your own cost through a Tracked service and must be in perfect unworn condition. International returns must be labelled with the correct customs information or fees will be charged to the customer.
Return postage for exchanges is free for UK customers only.
Please make sure you fully understand the How To Measure page and Sizing Guide before placing a custom-sized order.
Delivery
These pieces are special so I send everything on a Tracked service as soon as they're made (if ordering from the UK). You'll receive an email once your parcel is sent with a tracking number. Once the parcel is sent, it is in the hands of the postie so I can't accept responsibility for any delays or problems after sending, including lost packages.
If you'd really love something for a specific date please drop me an email on hello@beashastudios.com and I'll try my best to accommodate.
I also ship Tracked internationally and this can take from 7-21 working days to be delivered (especially due to Covid as some countries are still experiencing delays). International orders will also receive a dispatched email with the tracking number.
Estimated Shipping:
UK: 1-3 working days
Standard Europe: 4-15 working days
Express Europe: 2-8 working days
Standard International: 7-21 working days
Express International: 2-11 working days
Shipping Rates: (depending on weight)
Tracked and Signed 48 Hour UK: from £5-£8
Tracked Europe: from £15-25
Tracked Rest of World: from £24-£35
Please note that if you are ordering from a country that is NOT in the UK, you may have to pay custom fees or local taxes on top of this, which differs depending on the country - this is in the hands of the customer to pay.